Jun 2026
// servicenow
ServiceNow expands Autonomous Workforce with new AI specialists across IT, CRM, and Security
At Knowledge 2026, ServiceNow unveiled AI specialists that autonomously handle end-to-end processes in IT, customer relations, employee services, and security, moving beyond task-based agents to full operational intelligence.
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Jun 2026
// servicenow
Accenture and ServiceNow launch joint AI services to accelerate migration from legacy risk platforms
The partners introduced a combined offering of managed security services and an AI-powered migration solution to help enterprises overcome cost and complexity barriers when moving off legacy cybersecurity platforms.
2 sources →
Apr 2026
// servicenow
ServiceNow introduces new pricing tiers and updated ITOM licensing model in April 2026
The April packaging release restructured IT Operations Management licensing and introduced three new service tiers: Foundation, Advanced, and Prime, shifting away from legacy Standard, Professional, and Enterprise frameworks.
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